Refund policy

Thank you for shopping at Pets Universe!

 If you are not entirely satisfied with your purchase, we'll do our best to help.

For UK orders you have 14 calendar days to return an item from the date you received it and for International orders it is 21 calendar days. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund.

Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 3 working days.